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Willowbrook at lake harmony pa12/18/2023 ![]() ![]() We arrived Friday night and woke up Saturday at 5 am to find our bed was infested with bed bugs. I HAVE NEVER IN MY LIFE HAD SUCH A TERRIBLE EXPERIENCE WITH A PLACE OR THEIR MAGANEMENT!!!! My family stayed the week of Thanksgiving. They could have told us to come to the registration building (about one mile away) upon return to get new keys.This facility, in my opinion, not only needs new management, staff and upgrades, but is a Health Risk for whoever stays here.… He tells us that the locks were changed today. ![]() Called the front desk, response was "We will send security with new keys. We went out for the day (away from this place) and when we came back later that night, our unit keys would not work. Not well supervised by staff (busy on their phones).Watch out for your children's safety. Emailed the address found on their website-NO response (It's been a week). We called multiple times to speak with the General Manager. They put us into a smaller (one bedroom-one bath-bldg. The elevator was out of service that day-had to carry everything up and down the stairwell. Bugs in unit-including cockroaches! It took overnight for them to move us to another unit/building. No carts to bring luggage up to the second floor. Mildew and mold-not just in the bathrooms. There were stains on the ceiling in several areas. 2 bath) Broken sleeper sofa left in half opened position-would not close.Smells like people have been chain-smoking in it. ![]() To start-walking into the building #6 :smells of mildew, like it's been neglected. Radisson Blu Beach Resort, Milatos Crete.Hotels near St Peter the Fisherman Catholic Church.Hotels near Split Rock Resort Indoor Waterpark.Lake Harmony Hotels with Air Conditioning. ![]()
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